Prospect activity should be visible beyond the message thread.
When TECOBI creates or works a prospect, the DMS can need contact details, vehicle interest, and notes for operational visibility.
DMS workflow
LightSpeed DMS integration for prospect writeback from TECOBI conversations.
LightSpeed DMS support gives dealerships a way to push TECOBI-managed prospect activity into the DMS when the store needs stronger operational visibility than messaging alone provides.
LightSpeed DMSAddProspectWritebackNotes
DMS writeback
LightSpeed DMS writeback keeps TECOBI conversation activity visible beyond messaging.
When a store needs prospect activity in the DMS, contact details, vehicle interest, preferred contact method, and notes have to move cleanly.
Writeback needs clear status.
Submission logging helps teams see response status and returned identifiers for audit and troubleshooting.
DMS workflow supports accountability.
The goal is to keep customer communication and store reporting aligned instead of splitting them into separate systems.
Prospect visibility
A TECOBI-worked prospect should not disappear from the DMS view.
TECOBI can support LightSpeed AddProspect XML payloads, workflow triggers, submission logging, response status, and returned identifiers.
- Lead or chat activity can trigger prospect writeback when the store needs it.
- Vehicle interest and notes help the DMS record describe the actual conversation.
- Submission logs make troubleshooting and audit review easier.
LightSpeed path
Write useful prospect context back into DMS operations.
The workflow should keep customer communication and store visibility aligned without asking teams to duplicate entry.
Prospect activity should be visible beyond the message thread.
When TECOBI creates or works a prospect, the DMS can need contact details, vehicle interest, and notes for operational visibility.
Writeback needs clear status.
Submission logging helps teams see response status and returned identifiers for audit and troubleshooting.
Apply TECOBI coverage
LightSpeed AddProspect XML payload support. Contact data, preferred contact method, vehicle interest, and notes.
Route, inspect, and improve the outcome
Lead or chat workflow trigger support. Submission logging with response status and identifiers.
TECOBI fit
Where TECOBI supports this workflow.
LightSpeed AddProspect XML payload support.
Contact data, preferred contact method, vehicle interest, and notes.
Lead or chat workflow trigger support.
Submission logging with response status and identifiers.
Proof path
Show DMS writeback through operational visibility.
Payload support, identifiers, response status, and notes give the store better accountability around prospect writeback.
Next pages
Continue through the related TECOBI pages.
FAQ
Common questions about this workflow.
What does LightSpeed DMS integration help connect for a dealership?
LightSpeed DMS support gives dealerships a way to push TECOBI-managed prospect activity into the DMS when the store needs stronger operational visibility than messaging alone provides.
Where does LightSpeed DMS integration show up in the workflow?
When TECOBI creates or works a prospect, the DMS can need contact details, vehicle interest, and notes for operational visibility. Submission logging helps teams see response status and returned identifiers for audit and troubleshooting.
Does TECOBI replace the dealership's existing system?
No. TECOBI is designed to work around the systems dealerships already use. The goal is to keep AI-managed communication connected to the store's workflow, not to replace the system of record.
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