CRM tasks do not equal customer management.
A completed task only proves someone clicked the box. It does not prove the engaged customer received the right next touch.
Auto Bots®
Proactive AI follow-up that keeps every customer conversation moving.
Auto Bots® are TECOBI’s outbound follow-up engine. They attach to pipeline statuses, watch elapsed time since the last outbound message, use recent conversation context, and create the next relevant touch so salespeople are not trapped doing repetitive CRM work.
Status-aware Lead pipeline logic
Time-triggered Based on last outbound message
Human-routed Replies return to the queue
Active 3 hr Conversation follow-up
Ghost 72 hr Reactivation loop
Credit 90 d Long-term nurture
AI follow-up Customer reply Human handoff
The CRM problem
Old CRM workflows were built around people completing tasks. Auto Bots® are built around customers getting managed.
Manual follow-up asks salespeople to behave like perfectly consistent process machines. That model breaks when lead volume rises, conversations stretch across weeks or months, and the team naturally moves toward the customers who are active right now.
Salespeople should not be button-pushing robots.
After decades of trying to force perfect manual follow-up, TECOBI moves repetitive outreach to AI so people can focus on selling.
Long buying cycles outlive short task windows.
Customers pause, compare, wait on timing, or go quiet. Auto Bots® keep the relationship alive after the normal CRM workflow fades.
Managers need visibility into engagement, not noise.
The operating question is not whether a task was finished. It is whether the customer became active enough for a human to engage.
How Auto Bots® work
A status-aware AI workflow for the moments your team would otherwise miss.
01
Match the right audience
Auto Bots® target leads by classification, status, imported/replied state, and automation eligibility so outreach is tied to the operating workflow.
02
Watch elapsed time
Each bot waits for the configured number of hours since the last outbound message before creating the next follow-up opportunity.
03
Read the conversation
The system uses recent message history so the next touch can stay anchored to what the customer and team were already discussing.
04
Generate the next message
Prompt controls, template variables, temperature, and message-history settings guide the AI toward a short, relevant customer text.
05
Protect the workflow
Paused bots, no-automation flags, opt-out handling, quiet-hour controls, and compliance checks keep automation from running where it should not.
06
Return engagement to people
When a customer replies, the opportunity becomes visible again so Response Bot and the human team can handle the next best action.
Bot roles
Auto Bots® are proactive. Response Bot is reactive. Humans stay in control.
TECOBI is not a single chatbot pretending to run the whole business. It is a handoff system where different AI roles solve different operating problems and people take the conversations that need judgment.
Proactive outbound follow-up
Auto Bots®
- Creates the next touch when a customer has not replied.
- Works from lead status, elapsed time, prompt rules, and message history.
- Reactivates aged, stalled, and high-funnel opportunities.
Inbound reply handling
Response Bot
- Reads customer replies after engagement happens.
- Answers routine messages when AI can respond responsibly.
- Routes conversations to people when judgment is required.
High-value customer work
Human team
- Handles negotiation, exceptions, sensitive questions, and relationship moments.
- Works from a queue of engaged customers instead of fake task activity.
- Uses AI context to move faster when the customer is ready.
Auto Bot patterns
Purpose-built follow-up motions for different customer moments.
The exact bot library can be configured by client and industry, but the operating pattern is consistent: identify the right audience, wait for the right moment, send a relevant touch, and surface the re-engaged customer.
Active conversation follow-up
Keeps current conversations from stalling when the latest outbound text has not received a reply.
Ghost pipeline reactivation
Continues light, useful touches for customers who went quiet but may still be in market.
Missed appointment recovery
Follows up when a customer misses, cancels, or fails to complete an appointment path.
Credit-path nurture
Keeps supportive contact with customers whose timing may improve after credit, budget, or qualification changes.
Inventory and selection follow-up
Uses customer context and suggested options to restart the conversation when needs or availability may have changed.
Post-sale and referral care
Maintains the relationship after purchase with helpful check-ins, service context, and referral opportunities.
Controls and configuration
Built from real operational settings, not vague automation.
The TECOBI app exposes the controls needed to make Auto Bots® practical: who they target, when they run, how they sound, when they pause, and how managers preview the next message before the workflow goes live.
Lead classification and status targetingImported lead and replied-state filtersLast-message age thresholdsPrompt templates with approved variablesMessage history size and AI temperaturePause controls and bot orderingNext-message preview and test workflowNo-automation and no-response-bot lead controls
Reporting and improvement
Managers can see which follow-up motions are creating engagement.
Auto Bots® should not be a black box. TECOBI connects bot activity to operational signals so teams can see volume, response, handoff, appointment, and prompt-performance patterns.
01 Messages sent by Auto Bot
02 Response rate by prompt
03 Follow-up attributed appointments
04 Prompt history and performance changes
05 Needs-call and human handoff signals
06 Queue pressure and re-engagement volume
See Auto Bots® in action
Turn follow-up from a salesperson task into a managed AI operating layer.
Book a TECOBI walkthrough and we will show how Auto Bots® can manage proactive outreach, reactivation, nurture, and queue handoff across your customer lifecycle.