Automotive AI
After-Hours Bot Responses: What Should Happen When an Inbound Dealership Text Arrives Overnight
After-hours inbound texts should be handled as a control sequence, not a generic speed-to-lead event. This workflow teardown shows how BDC directors and after-hours managers should classify each message, preserve the customer trail, route ownership, apply quiet-hour discipline, and hand off the morning queue by risk and opportunity.
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