Dealership Operations
Response Bot Morning Inspection: Sort Unresolved Conversations by Risk, Not Timestamp
BDC managers should not inspect unresolved Response Bot conversations by oldest timestamp alone. This operator playbook shows how to bucket unresolved threads by customer risk: ready buyers who are blocked, conversations that need human judgment, unclear customer states, and lower-risk follow-up that can wait. The practical goal is not to clear messages; it is to protect the opportunities most likely to break if no one acts first.
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