Elevate Your Customer Experience with AI-Powered Insights
Communication is the cornerstone of any successful business, but managing an avalanche of customer interactions can be overwhelming. It’s easy to get lost in the clutter of text messages, emails, and transcribed phone calls. That’s why we’re excited to introduce a groundbreaking new feature: AI Generated Summaries.
What Are AI Generated Summaries?
This feature takes the last 200 communications with a customer—be it text messages or transcribed phone calls—and generates a concise summary, providing a snapshot of the entire conversation. The goal is simple but profound: offer a seamless and superior customer service experience.
How It Works
Navigating to the feature is straightforward. You’ll find a new button under the actions menu labeled “Get AI Summary.” A click will yield a popup displaying the summary, offering a quick refresher of what has transpired with the customer so far.
Why This Matters
Communication overload is a challenge that plagues businesses large and small. The AI Generated Summaries feature targets this issue head-on by allowing team members to orient themselves swiftly before engaging with customers. The result? More effective conversations and, ultimately, happier customers.
Availability and Cost
We believe in the transformational potential of this feature so much that we’re rolling it out to all users in the latest software update, at no additional cost.
The Future is Now
While it’s too early to quantify the feature’s impact with KPIs, the enhancement to the user experience is palpable. Whether or not competitors will catch up remains to be seen, but what’s clear is that TECOBI continues to lead with innovation.
The AI Generated Summaries feature is not just an addition to our software; it’s a revolution in how we communicate, collaborate, and serve our customers.