Introducing AI Generated Summaries: Revolutionizing Customer Conversations at TECOBI

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Communication is the cornerstone of any successful business, but managing an avalanche of customer interactions can be overwhelming. It’s easy to get lost in the clutter of text messages, emails, and transcribed phone calls. That’s why we’re excited to introduce a groundbreaking new feature: AI Generated Summaries.

What Are AI Generated Summaries?

This feature takes the last 200 communications with a customer—be it text messages or transcribed phone calls—and generates a concise summary, providing a snapshot of the entire conversation. The goal is simple but profound: offer a seamless and superior customer service experience.

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How It Works

Navigating to the feature is straightforward. You’ll find a new button under the actions menu labeled “Get AI Summary.” A click will yield a popup displaying the summary, offering a quick refresher of what has transpired with the customer so far.

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Why This Matters

Communication overload is a challenge that plagues businesses large and small. The AI Generated Summaries feature targets this issue head-on by allowing team members to orient themselves swiftly before engaging with customers. The result? More effective conversations and, ultimately, happier customers.

Availability and Cost

We believe in the transformational potential of this feature so much that we’re rolling it out to all users in the latest software update, at no additional cost.

The Future is Now

While it’s too early to quantify the feature’s impact with KPIs, the enhancement to the user experience is palpable. Whether or not competitors will catch up remains to be seen, but what’s clear is that TECOBI continues to lead with innovation.

The AI Generated Summaries feature is not just an addition to our software; it’s a revolution in how we communicate, collaborate, and serve our customers.

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Jason Girdner
Jason Girdner

Jason Girdner is a visionary entrepreneur and the driving force behind TECOBI, a pioneering automotive advertising technology company renowned for its innovative approach to dealership marketing and sales. With a rich background in automotive sales and a deep passion for technology, Jason co-founded TECOBI to address the evolving communication preferences in the automotive industry, particularly the shift towards text messaging as a primary communication channel.

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