In an era where technology and innovation drive the automotive industry, TECOBI stands at the forefront with its latest breakthrough: the TECOBI Auto Bot. This cutting-edge artificial intelligence integration is not just another chatbot; it’s a game-changer in how dealerships engage with their customers. Designed to seamlessly blend with TECOBI’s premier text messaging system, the Auto Bot is redefining the standards of customer service and efficiency.
The Auto Bot’s core function lies in its ability to follow up contextually on active customer conversations. Imagine discussing credit report details with a customer who then forgets to take the necessary steps. Traditionally, a salesperson would have to remember to circle back, which could lead to missed opportunities and decreased efficiency. The Auto Bot changes this dynamic by automatically following up, ensuring that no lead goes cold and every customer feels attended to.
This innovation is not about replacing the human touch that’s so crucial in the complex process of buying a car. Instead, it’s about enhancing it. The automotive sales process is intricate, involving negotiations, financial discussions, and personal customer service that AI alone isn’t equipped to handle fully. By automating the follow-up process, the Auto Bot allows dealership staff to focus their talents and time on the higher-level tasks that truly require human insight and empathy.
One of the most significant impacts of the Auto Bot is seen in its efficiency. In a small town like Red Springs, North Carolina, where one might expect a dealership to engage with 20 or so customers daily, the Auto Bot has skyrocketed this number to 200-300 active conversations PER DAY. This drastic increase in engagement is directly linked to a rise in sales, transforming underperforming dealerships into thriving businesses.
The Auto Bot’s approach to re-engaging older leads, or what TECOBI calls the “Ghost Pipeline,” is equally innovative. With a bit more creative liberty, the Auto Bot can inject humor, share fun facts, and highlight dealership specials in its messages, making each follow-up not just a reminder but an enjoyable interaction. This level of personalization ensures that customers are not just numbers in a CRM system but valued individuals whose time and preferences are respected.
The challenges dealerships face with CRM tasks are well-documented. Salespeople often find CRM systems complex and not adding value to their daily tasks, making them less inclined to use these systems effectively. This results in a lack of accurate data capture and inefficient follow-up processes.
The TECOBI Auto Bot addresses these challenges by automating the follow-up process, enabling sales teams to focus on more complex and meaningful customer interactions. This innovative approach allows for a seamless integration of human and artificial intelligence, ensuring that the mundane and repetitive tasks are handled efficiently by the bot, while salespeople can dedicate their skills to areas where they excel. By doing so, dealerships can enhance their productivity and customer engagement without the constant struggle of keeping up with CRM tasks.
This new tool not only streamlines dealership operations but also aligns with modern customer expectations for quick and efficient communication. As the automotive industry continues to evolve, embracing solutions like the TECOBI Auto Bot could be the key to balancing technological efficiency with the irreplaceable human touch in customer service.
The TECOBI Auto Bot is the workhorse that solves all of your lead follow up problems. Use the button below to schedule a demo.