The Telephone Consumer Protection Act (TCPA) was enacted in 1991 to protect consumers from unwanted telemarketing calls, unsolicited faxes, and automated text messages. In recent years, the automotive industry has increasingly relied on advanced communication technologies to engage with customers, raising concerns about TCPA compliance. However, artificial intelligence (AI) has emerged as a powerful solution to help automotive dealerships adhere to these regulations while still providing customers with a seamless communication experience. In this blog, we will explore how AI helps dealerships stay TCPA compliant by recognizing non-standard opt-out phrases.
Artificial Intelligence (AI) is playing a crucial role in ensuring Telephone Consumer Protection Act (TCPA) compliance within the automotive industry. Recognizing non-standard opt-out phrases is vital for dealerships to avoid hefty fines and legal repercussions. In this blog, we will explore how TECOBI, an AI-driven platform, has effectively caught non-standard opt-out phrases, reducing the burden on dealership staff and increasing compliance with TCPA guidelines.
TECOBI AI: Catching Non-Standard Opt-Out Phrases
TECOBIs’ AI solution goes beyond detecting standard opt-out phrases like “stop,” “unsubscribe,” or “remove me.” It has been designed to identify a wide variety of non-standard phrases, enhancing compliance and customer satisfaction. Here are a few examples of phrases that TECOBIs’ AI is successfully catching:
- “Remove me from your list”
- “Stop texting me”
- “No. Please remove me from the text list.”
- “No sir, not since 2016. I’m all set thanks. Please remove my number from the sales call list and have a nice day.👍🏼”
Additionally, the platform is also able to detect phrases indicating that the dealership has the wrong number, such as:
- “Wrong number”
- “Sorry, but you have the wrong number, I’m not Sally.”
Dealership Staff vs. AI: The Benefits of Automated Opt-Out Recognition
Relying on dealership staff to mark leads and stop communication based on opt-out requests has proven to be inefficient, with only 10% of the time being marked correctly. This creates massive risk for auto dealerships. TECOBIs’ AI, on the other hand, has the capability to detect and process opt-out requests with non-standard phrases. From the data we have collected on millions of opt-out requests, more than 40% of customer opt-out request are using non standard language and relying on dealership staff to correctly opt-out the customer.
The advantages of employing AI-driven platforms like TECOBI’s include:
- Increased efficiency: With the ability to automatically recognize non-standard opt-out phrases, staff can focus on other essential tasks, increasing productivity.
- Enhanced TCPA compliance: Reducing human error in detecting and processing opt-out requests minimizes the risk of fines and legal consequences.
- Improved customer experience: Accurate and prompt identification of opt-out requests, including wrong number cases, leads to a more seamless communication experience for customers.
- Reduced burden on staff: Automation of opt-out detection allows dealership employees to work without the constant worry of overlooking customer requests and the repercussions that may follow.
TECOBI’s text messaging platform, powered by AI, has transformed TCPA compliance within the automotive industry. By seamlessly integrating AI to detect both standard and non-standard opt-out phrases, TECOBI has positioned itself as the most TCPA compliant system in the car business. This advanced technology not only minimizes the risk of fines and legal consequences but also enhances customer experience, efficiency, and overall productivity. Automotive dealerships leveraging TECOBI’s AI-driven text messaging platform can confidently navigate the complexities of TCPA guidelines while providing exceptional communication services to their customers.