# VinSolutions integration for AI-managed dealership lead response and follow-up.

Canonical page: https://www.tecobi.com/integrations/vinsolutions/
Primary topic: VinSolutions integration

Stores running VinSolutions need AI follow-up to respect the same customer record the team already trusts. TECOBI can connect lead response, activity, appointments, SMS, and call context back into the CRM workflow.

## What TECOBI supports
- Lead-source handling and contact lookup or creation.
- Appointment events and activity writeback.
- SMS and completed-call context tied to customer records.
- Manager-visible lead state changes from AI-managed follow-up.

## Dealership workflow
### AI follow-up needs the same customer record.
Scheduled lead pulls, contact lookup, and activity handling help TECOBI work against the customer data VinSolutions teams already use.

### Appointments and activity should write back cleanly.
When AI-driven follow-up creates movement, managers need the CRM record to show notes, appointment updates, SMS activity, and call context.

### CRM discipline should not compete with AI coverage.
The goal is one operating flow where AI helps work the lead and the CRM still remains the store's system of record.

## Integration status and scope
- Status: Available integration
- Scope: Two-way CRM workflow
- Availability: Built around Cox Automotive and VinSolutions API products for enabled dealership accounts.

## Keep VinSolutions and TECOBI working from the same customer story.
The integration supports both CRM-first and TECOBI-first lead paths, then keeps important activity attached to the linked VinSolutions record.

### VinSolutions lead to TECOBI
TECOBI can pull dealership-wide lead changes, hydrate customer and vehicle context, and create or link the matching local lead.
- OEM and website leads
- Lead source and contact data
- Vehicles of interest and trades

### TECOBI lead to VinSolutions
API-based contact and lead matching looks for reusable records before creating anything new, helping reduce duplicate CRM entries.
- Contact search or creation
- Reusable lead lookup
- Stored CRM relationship

### Activity returns to the CRM
Calls, message notes, appointment events, and selected customer updates can be written back to the linked VinSolutions lead.
- Completed calls
- SMS and email notes
- Appointment and opt-out updates

## Connected data
- Dealership-wide lead polling
- Contact and lead matching
- Lead source, vehicle, and trade context
- Completed inbound and outbound calls
- Message and appointment notes
- Hard SMS opt-out updates

## Scope boundary
VinSolutions remains the dealership's CRM system of record. Exact products, writeback behaviors, and status mappings depend on the dealership's enabled VinSolutions configuration.

## Related TECOBI pages
- [Automotive integrations](https://www.tecobi.com/integrations/): Return to the integration hub.
- [Automotive CRM automation](https://www.tecobi.com/automotive-ai/automotive-crm-automation/): See how CRM context supports automation.
- [Dealership AI CRM](https://www.tecobi.com/automotive-ai/dealership-ai-crm/): Connect this integration to the AI CRM layer.