# Shift Digital ELMS integration for Mitsubishi lead response and disposition reporting.

Canonical page: https://www.tecobi.com/integrations/shift-digital-elms/
Primary topic: Shift Digital ELMS integration

The Shift Digital ELMS workflow gives Mitsubishi dealerships fast TECOBI follow-up while preserving the OEM lead identifiers and disposition updates needed downstream.

## What TECOBI supports
- Mitsubishi OEM and dealer website lead intake.
- Duplicate-aware customer matching and lead routing.
- Appointment, showroom, assignment, messaging, and opt-out dispositions.
- Sold activity returned to the linked Shift ELMS lead.

## Dealership workflow
### Preserve the OEM lead relationship.
Mitsubishi lead data enters TECOBI with the dealer and lead identifiers needed to keep activity tied to the correct Shift ELMS record.

### Respond and nurture inside TECOBI.
Customer records can be matched without losing the source context that the OEM and dealership need for reporting.

### Return meaningful customer movement.
Messaging, appointment, showroom, sold, assignment, and opt-out events can return as dispositions on the linked lead.

## Integration status and scope
- Status: Approved and active
- Scope: OEM lead and disposition workflow
- Availability: Active Shift Digital ELMS integration supporting TECOBI's approved Mitsubishi CRM lead workflow.

## Give Mitsubishi leads TECOBI speed without losing the Shift ELMS feedback loop.
The integration receives OEM lead data, links the customer inside TECOBI, and sends meaningful activity and disposition updates back to Shift Digital ELMS.

### Shift ELMS lead to TECOBI
Mitsubishi and Shift lead data can enter TECOBI through automotive lead delivery, with dealer and lead identifiers retained for the return path.
- Mitsubishi OEM leads
- Dealer website leads
- Duplicate-aware customer matching

### TECOBI lead to Shift ELMS
Eligible dealership-created leads can be submitted to Shift ELMS with customer, provider, and vehicle details.
- Customer contact data
- Provider and source context
- Vehicle of interest

### Customer activity returns
Assignment, messaging, appointment, showroom, opt-out, and sold activity can return to the linked Shift lead.
- SMS and email activity
- Appointment and showroom events
- Sold and opt-out events

## Connected data
- Mitsubishi OEM lead intake
- Dealer and lead identifier routing
- Non-OEM lead submission
- Assignment and message dispositions
- Appointment and showroom events
- Sold vehicle and opt-out updates

## Scope boundary
The integration is approved and active, but it is not a universal self-serve connection. Dealer enrollment, Shift Digital routing, and TECOBI account configuration are required before lead delivery begins.

## Related TECOBI pages
- [Mitsubishi CRM integration](https://www.tecobi.com/integrations/mitsubishi-crm/): See the approved direct Mitsubishi lead path into TECOBI.
- [ADF/XML CRM compatibility](https://www.tecobi.com/integrations/adf-xml-crm/): See the automotive lead-delivery foundation.
- [Dealership lead response](https://www.tecobi.com/automotive-ai/dealership-lead-response/): Connect OEM intake to immediate response.
- [Automotive integrations](https://www.tecobi.com/integrations/): Explore the integration hub.